Shipping

Thank you for visiting and shopping at ​our online store. Following are the terms and conditions that constitute our shipping policy.

 

For customer service inquiries, please e-mail us at hello@kosiris.com. For order inquiries, please include your order number for faster service.

  

*Important Note: Due to the impact of COVID-19 and a large amount of orders, some delay might occur in the shipping process. Please allow extra time for delivery due to the situation. We appreciate your patience and understanding as we work through this together.
Thank you so much for your support!

Processing Time:

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. 

Your orders ship from our warehouses in Asia and Europe. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. 

 

Shipping Time: 

Our average delivery time is 7 - 10 business days.

 

Shipping Rates: 

Shipping charges for your order will be calculated and displayed at checkout. We apply Free Shipping at some promotions.

 

Shipping Confirmation & Order Tracking:

You will receive a Shipping Confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 2-5 days.

All orders can also be tracked by entering the Tracking Number on the following page: 

 

Customs, Duties and Taxes:

We are​ not responsible for any duty/import/taxes/customs/etc. applied to your order. All fees imposed during or after shipping are the responsibility of the customer.